Customer Service

In addition to this website South Mountain Crafts also maintains a retail store on the Campus of the J. Iverson Riddle Developmental Center. If you are ever in the Morganton area please visit our retail store. The South Mountain Crafts retail store is located just off the exit ramp of Interstate 40 at exit 104, Enola Road, in Morganton, North Carolina.

Our Contact Information:

By standard mail:
South Mountain Crafts
501 Enola Road
Morganton, NC, 28655

By phone:
828-433-2607 or 828-433-2747

By email:
customerservice@southmountaincrafts.com

Shipping Information: South Mountain Crafts strives to provide the best customer service possible. Each package is wrapped with care by our residents and staff to ensure your items arrive on time and in good condition. All of our products are shipped via Priority Mail or Parcel Post through the United States Postal Service. Our shipping costs are based on the weight of the items purchased.

Damaged Shipments: If the item you order arrives damaged, please contact the Postal Service immediately and hold the product and original packaging for the Post Office to inspect and give further instructions.

Refund Policy: We strive to offer only the highest quality products. All of the items found on this website have been handmade and created by the men and women who reside at the J. Iverson Riddle Developmental Center in Morganton, N.C. If for any reason you are dissatisfied with anything you purchase from South Mountain Crafts, just return the item within 15 days in its original packaging in unused condition, and we will cheerfully refund your money (minus shipping charges).

Please notify us by email at customerservice@southmountaincrafts.com if you wish to make a return and we will issue you a return authorization number.

You may also want to review our Privacy Policy.